MH2641 from Kota Kinabalu to Kuala Lumpur on 29 August was one of the worst flights I have experienced. Schedule departure was 11:45 but eventually took off at 12:35. The air-condition was not functioning as we boarded the aircraft at 11:35. The air in the cabin was extremely warm and stuffy. At about 12:00 the Captain made an announcement confirming that the air conditioning was unserviceable and apologized. He also informed us that as soon as the loading of baggage was completed, we would be on our way.
A passenger who was sitting next to me was upset and asked a cabin crew if we were to fly 2hours 15 minutes all the way to Kuala Lumpur under such cabin condition. The crew assured him that the air-condition would be on once the aircraft took off.
Malaysia Airlines did not live up to their 5 star standard for this flight, even their inflight magazine "Going Places" which I used to fan myself was in bad shape. At 12:20, the aircraft was pushed back for departure and eventually took off at 12:35. The air-condition was in full blast after 10 minutes in the air.
Inflight meal for this sector remained poor. They offered the choice of "Chicken with noodle" and "Curry fish with rice".
This was I got from the 5 star airlines, No coffee or tea!
Malaysia Airlines MUST review their S.O.P to improve their 5 star image. For this flight, there was definitely no co-ordination between the ground staff and the crew. They could have delay the boarding until loading of baggage was completed. This would minimize the discomfort of their customers.
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